History

Our business model is based on quality, sustainability, traceability and transparency. These qualities allow us to differentiate ourselves in the market and garner recognition from roasters and importers alike. We are immensely proud of Grupo Labrador 100% customer retention rate and our position as the sole source for high quality coffees for many of our customers.

Our practice of directly sourcing our coffees from micro mills, estates and cooperatives assures both the quality of origin and remarkable consistency of our products.

Boutique coffees

Costa Rica is a country with over fifty thousand coffee growers; accordingly, there could be over fifty thousand different cup profiles of Costa Rican coffees.  Deli Café cups every single coffee lot that we buy, allowing us to discover the truly exceptional. We then offer them to the world’s most demanding coffee roasters, who reward the coffee grower's efforts with top prices.

Boutique coffees are exemplary coffees produced in small lots. They represent a single cultivation, a single-day´s or week’s production, and are the very best of the grower's crop. These lots show exceptional quality, with defined character, subtle complexity and remarkable consistency.   Boutique coffees are a true reflection of the dedication and effort given by the producers to their farms.

Our boutique coffees are selected specifically for each customer, making the process as personalized as growing your own coffee. Lot sizes usually vary from 10 to 75 bags.

• Our focus on attention to detail in our service means that we are able to supply a better and more consistent product to our customers from seed to cup.
• Our team of highly qualified and experienced quality control experts test batch by batch during the harvest to assure the quality of each lot processed.
• We work based on transparency with regard to the financial details of each transaction both with our suppliers and with our customers.
• By providing outstanding customer service, we build personal relationships with our customers that allow us to generate a higher level of customer satisfaction and loyalty.
• With every transaction we try to unite customers to the coffees and to the growers that produce them on a more personal basis than is standard in the industry.
• We provide a marketing edge to our customers by supplying not only high quality and consistent products but also precise and up to date information with regard to the coffee growers, the regions where the coffee is grown; anything of interest to the roaster's customers.
• We continuously train growers we buy coffee from so that they, too, can learn about the quality of their coffee and become as passionate as we are about our product.
• We believe that consumer and grower education is crucial to the growth of the specialty coffee industry, so we work closely with our customers and suppliers, providing them with knowledge, education, and technical assistance.